Services – for the most efficient transport process possible
At HatchTraveller, we pride ourselves to work closely together with our customers to realize so called disruptive products that lead to more efficient processes.
To guarantee consistently superior performance and results, we provide a comprehensive package of after-sales services, ranging from 24/7 customer care and maintenance to training and coaching, and a range of other support options.
We work with customers via a range of platforms, including our distributor network, so that – whatever you need – we are always at your service.
Distributors
Our regionally based distributors are specialised in providing high-quality local sales and service support, to help customers run their business as efficiently as possible.
My HatchTech
Our easy-to-use online customer portal, My HatchTech, offers customers round-the-clock access to useful information about their project, including progress updates and support with training and spare parts.
Maintenance
We offer customers a variety of maintenance options, ranging from routine maintenance to bespoke repairs and upgrades, and local support services.
Spare parts
HatchTraveller customers in all locations are able to easily order spare parts for their fleet via My HatchTech, our easy-to-use online customer portal.
Training
To help our customers get the most out of their HatchTraveller, we hold regular training events for drivers, technical staff and distributors at our headquarters in the Netherlands, or at our regional distribution locations.
Customer care
Our regional customer support networks have extensive knowledge of technical and transport-related issues. They are available to support you 24/7, to help you maximise your results.
